Services

VEZITO PRIVATE LIMITED ("Vezito", "we", "us") operates a food delivery platform. Our services are delivered through the Vezito customer mobile app, restaurant partner app, rider app, and this website.

1. Customer services

• Discovery and ordering from partner restaurants listed on our platform.
• Secure online payments (UPI, cards, wallets) and cash-on-delivery where available.
• Real-time order tracking, notifications, and customer support.
• Promotions, referrals, and wallet credits as offered from time to time.

2. Restaurant partner services

• Onboarding and verification for restaurants that meet our listing and compliance standards.
• Menu management, order acceptance, and settlement reporting via the restaurant app.
• Marketing visibility on the Vezito platform subject to our content and listing policies.

Restaurants can register interest at Partner registration.

3. Delivery partner (rider) services

• Order offers and delivery assignments through the Vezito rider app.
• Earnings, shift management, and payout processing per our partner agreements.
• Support for delivery issues, safety, and account verification.

4. Platform standards

Partner restaurants and menu listings must be accurate, lawful, and compliant with our content and listing policies. Dietary categories, ingredients, and preparation details must not be misleading.

5. Service availability

Services may vary by city, zone, restaurant hours, weather, demand, or technical maintenance. We do not guarantee uninterrupted availability. Fees, delivery times, and minimum order values are shown in the app before you confirm an order.

6. Third-party services

Payments, maps, SMS, and push notifications may be provided by third parties. Their terms apply in addition to ours where relevant.