Privacy Policy

VEZITO PRIVATE LIMITED ("Vezito") respects your privacy. This policy describes information we collect when you use our website, mobile apps, and services. See also our Cookie Policy.

1. Information we collect

• Account & profile: Name, phone number, email, delivery addresses, and preferences.
• Orders: Items ordered, payment method, transaction references, and delivery details.
• Device & usage: App version, device type, IP address, and analytics events.
• Location: When you allow it, for delivery routing and nearby restaurant discovery.
• Communications: Support tickets, chat, and notification preferences.

2. How we use information

• Process and deliver orders, payments, refunds, and customer support.
• Verify restaurant and rider partners and prevent fraud or abuse.
• Send order updates, offers, and service messages (you may opt out of marketing where applicable).
• Improve our products, security, and legal compliance.

3. Sharing

We share data with restaurants and riders only as needed to fulfil your order. Payment data is processed by certified payment partners (e.g. Razorpay); we do not store full card numbers on our servers. We may disclose information when required by law or to protect rights, safety, and platform integrity.

4. Retention & security

We retain data as long as needed for operations, legal obligations, and dispute resolution. We use encryption, access controls, and monitoring as described in our Security page.

5. Your rights

You may request access, correction, or deletion of personal data subject to applicable law. Contact us using the details below. You may also withdraw location or marketing permissions in app or device settings.

6. Children

Our services are not directed at children under 18 without parental consent. If you believe we have collected a child's data improperly, please contact us.

7. Contact

VEZITO PRIVATE LIMITED, H.No. B-1/23 Upper Ground Floor, Mianwali Nagar, Paschim Vihar, West Delhi, Delhi – 110087. Email: Info@vezitoofficial.com.